How it works

From prescription to doorstep in four steps.

Follow your order from the photo you send to the knock on your door.

  1. 1
    Send your prescriptionTake a photo, add more pages, or type the medicine names.
  2. 2
    A pharmacist checks itA licensed pharmacist near you reads it and picks the stock.
  3. 3
    Approve and paySee every item and price first. Pay by UPI or cash on delivery.
  4. 4
    At your doorA sealed pack with a delivery OTP, or pick it up within 24 hours.
In short

Doorob works in four steps: send your prescription, a licensed pharmacist near you checks it, you approve the bill and pay by UPI or cash on delivery, and a sealed pack arrives with a delivery OTP. Nothing is final until you approve the bill.

Step by step

Every step, in detail.

Here is what you do, what the pharmacy does, and what you can expect at each stage of an order.

1

Send your prescription

Start with a photo. Your order goes to a licensed pharmacy near you, not a far-away warehouse.

What you do

  • Take a clear photo of your prescription.
  • Add more pages if it runs long.
  • No prescription handy? Type the medicine names. Everyday items like pain relief or vitamins can be ordered without one.
  • Pick your address, or a family member's, with a landmark so the rider finds the right gate.

Good to know

  • You can use an older prescription. The pharmacist reads it like they would at the counter and tells you if anything needs a fresh one.
  • The store's delivery fee is on screen before you order.
2

A pharmacist checks it

A licensed pharmacist at the store reads your prescription and decides what goes in your bag.

What the pharmacist does

  • Reads the prescription and picks the stock.
  • Picks the stock with the earliest expiry first.
  • If a medicine is not in stock, marks it on the bill or suggests a substitute with the same salt.
  • Enters their PIN before the bill goes out to you.

What you can expect

  • A call only if you ticked the box at checkout. If not, nobody calls.
  • Your phone number stays private. Only the pharmacist (if you ask for a call) and your rider during delivery can see it.
3

Approve and pay

You see the bill first. You pay only after you approve it.

What is on your bill

  • Every medicine, with its batch and expiry date.
  • Substitutes clearly marked, and items that are not in stock.
  • The pharmacist's registration number and the delivery fee.

How you pay

  • Review the bill and approve it. Nothing is charged before that.
  • Pay by UPI in the app, or cash on delivery.
  • For store pickup, you can also pay at the counter.
4

At your door

A sealed pack with a delivery OTP, or pick it up from the store within 24 hours.

On delivery

  • A rider from the store brings a sealed pack to your door.
  • Share the delivery OTP with the rider.
  • Open the sealed pack in front of the rider and check it.

If something is wrong

  • Wrong, missing or damaged? Report it in the app within 1 hour.
  • The store will replace it or refund you.
Your choice

Delivered or picked up.

Home delivery

  • The store sets its own delivery fee and radius, and you see both before you order.
  • A sealed pack arrives with a delivery OTP.
  • Check the pack in front of the rider.

Store pickup

  • Choose store pickup at checkout. Your order waits at the counter.
  • It is held for you for 24 hours.
  • Show your pickup code at the store. You can pay at the counter too.
When things do not go to plan

What happens if something changes.

A medicine is not in stockIt is noted on your bill, for example: “Glycomet can be collected tomorrow.” You decide what to approve.
A substitute is suggestedIt has the same salt, is clearly marked on the bill, and nothing changes until you approve it.
Something is wrong at the doorReport it in the app within 1 hour and the store will replace it or refund you.
Streets are waterloggedA store can pause delivery and keep pickup open. You see why, right in the app.

How Doorob keeps your medicines safe →Read the FAQ →

Medicines from a pharmacist you can trust.

Get the app and send your first prescription in under a minute.

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