What is Doorob Partner?
Doorob Partner is the order screen for licensed pharmacies on Doorob, a pharmacist-first medicine delivery network starting in Guwahati. It gives you one screen for online orders and your own riders, and you keep your store, your stock and your customers.
Who can become a Doorob partner pharmacy?
Any licensed pharmacy with a registered pharmacist can apply. Before a store goes live, Doorob checks its drug licence, GST and pharmacist registration.
How do I apply to partner with Doorob?
Book a call using the calendar on the apply page. Joining takes three steps: apply with your store details, get verified, and go live. Most stores are ready to go live after verification.
What documents do I need to join Doorob?
Keep your drug licence, GST details and pharmacist registration ready, along with your store details, location and opening hours. Doorob checks the licence, GST and pharmacist registration during verification.
Do I use my own delivery riders?
Yes. You deliver with your own riders and set your own delivery radius and delivery fee. Customers see both before they order. You can offer store pickup too.
How do I receive and fulfil orders?
New orders sound at your counter until someone accepts them. You then read the prescription and build the bill side by side, with the earliest-expiry stock picked for you. The customer approves the bill before paying.
Who stays in control of what goes out to the customer?
The pharmacist does. Every bill needs the pharmacist's PIN before it goes out, and any substitute must have the same salt and is clearly marked on the bill for the customer to approve.
How does a customer pay, and when?
Customers pay only after they approve your bill. They can pay by UPI in the app or cash on delivery, and for store pickup they can also pay at the counter.
Can I pause deliveries when streets are flooded?
Yes. When streets are waterlogged, a store can pause delivery and keep pickup open. Customers see the reason in the app.
Who can see my customers' phone numbers?
Customer numbers stay private. Only the pharmacist (and only if the customer asks for a call) and the rider during delivery can see a customer's number.
Where is Doorob available, and what does it cost?
Doorob is starting in Guwahati, and each store delivers within its own radius. Doorob Partner is a yearly plan per store. [Pricing to be added]