Pre-launch notice: Doorob has not fully launched yet. This Privacy Policy is a working draft and may be added to, revised, or replaced at any time by the owners of Doorob as the product, applicable regulations (including the DPDP Act), and business requirements evolve. The current version will always be published here.

Your health data matters. We collect only what is necessary to fulfil your order and keep your medicines safe. We do not sell your personal information to third parties.

1. Who We Are

Doorob ("we", "us", "our") is a medicine delivery platform operating in Guwahati, Assam, India. Doorob is a product of Jobxbharat. This Privacy Policy explains how we collect, use, store, and share information when you use the Doorob mobile application or any associated website (the "Service").

2. Information We Collect

Information you give us:

Name, phone number, and email address when you register.
Delivery address(es) you save to your account.
Prescription images and medicine names you submit with an order.
Payment details (processed securely via our payment partner; we do not store full card numbers).
Communications you send us through in-app chat or email.

Information collected automatically:

Device type, operating system, and app version.
IP address and approximate location (city level) for fraud prevention.
Precise location, only when you grant permission, to show delivery ETA and confirm delivery.
Usage data: screens visited, features used, and errors encountered — to improve the Service.

3. How We Use Your Information

To process and fulfil your medicine orders.
To share your prescription with the dispensing Partner Pharmacy.
To send you order updates via SMS, push notification, or in-app message.
To detect and prevent fraud, abuse, and regulatory violations.
To improve and personalise the Service (e.g. refill reminders for medicines you have ordered before).
To comply with our legal obligations under applicable Indian law, including the Drugs and Cosmetics Act, 1940 and the Digital Personal Data Protection Act, 2023 ("DPDP Act").

We share your information only as described below:

Partner Pharmacies: your name, delivery address, and prescription are shared with the pharmacy fulfilling your order.
Delivery partners: your name, phone number, and delivery address are shared with the rider assigned to your order.
Payment processors: your payment details are shared with our payment gateway partner solely to process the transaction.
Service providers: cloud hosting, analytics, and customer support tools — bound by data processing agreements.
Law and regulation: we may disclose information if required by a court order, government authority, or applicable law.

We do not sell, rent, or trade your personal data.

5. Prescription Data

Prescription images and health information are treated as sensitive personal data under the DPDP Act. We store them only for as long as needed to fulfil your order and meet record-keeping requirements under the Drugs and Cosmetics Act. Partner Pharmacies are contractually required to keep prescription data confidential.

6. Data Retention

Account data is retained while your account is active and for a reasonable period after closure to handle disputes.
Order records, including prescription images, are retained for a minimum of 2 years as required by pharmacy regulations.
Usage and analytics data is retained in anonymised form.

7. Your Rights

Under the DPDP Act you have the right to:

Access the personal data we hold about you.
Correct inaccurate data.
Erase your data, subject to legal retention obligations.
Withdraw consent for processing, where consent is the legal basis.
Nominate a person to exercise these rights on your behalf.

To exercise any of these rights, email us at privacy@doorob.in. We will respond within the period required by law.

8. Children

The Service is not directed to children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with their data, please contact us immediately.

9. Security

We use industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No system is completely secure; we cannot guarantee absolute security but we take reasonable precautions and will notify you of any breach as required by law.

10. Grievance Officer

In accordance with the Information Technology Act, 2000, and the DPDP Act, the name and contact details of the Grievance Officer are:

Name: Duranjit Bharadwaj, Founder
Email: duranjitbharadwaj@jobxbharat.com
Address: Titabor, Jorhat, Assam, India

Complaints will be acknowledged within 48 hours and resolved within 30 days.

11. Changes to This Policy

We will post any changes to this Privacy Policy on this page and update the "Last updated" date at the top. For significant changes we will notify you via the app or email.

12. Contact

For privacy-related questions, email privacy@doorob.in.